ck44's Privacy Policy

This privacy policy provides a detailed description of how personal information collected through the ck44 website and services is managed. When you open an account at ck44, make a deposit, or use any service, this policy applies automatically.

This policy is designed for users in Bangladesh and is consistent with the applicable data protection legal framework in Bangladesh. By using ck44 services, you are considered to have accepted the terms of this policy. You can learn more by reading our Terms and Conditions.

Any changes or amendments to this policy will be published on the website with the effective date clearly stated. Registered users will be notified of significant changes where possible.

ck44 collects only the information necessary for operating services, ensuring security, and improving the user experience.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (to verify you are 21 years of age or older)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport number (when identity verification is required)

2.2 Financial Transaction Information

Records of transactions processed through bKash, Nagad, Rocket, and Upay during deposits and withdrawals are retained. This includes the transaction amount, date, and partial mobile wallet number. Complete payment information is processed directly by the relevant payment service provider, and ck44 does not store full card or wallet details.

2.3 Device and Browsing Information

Information automatically collected from your device and browsing activity includes:

• IP address and geographic location (approximate)
• Browser type and version, operating system
• Time of access to the website and session duration
• Pages visited and features used
• Referral source (where you came from before visiting the site)

2.4 Gaming Activity Information

Game history, bet amounts, win/loss records, and VIP point earnings are stored. This information is necessary for account security and bonus management.

ck44 uses collected information only for specified purposes. Each purpose is clearly stated below:

3.1 Service Operation and Development

• Account creation, verification, and management
• Processing deposits and withdrawals
• Ensuring bonuses and promotions are correctly applied
• Personalising the gaming experience
• Identifying and resolving technical issues on the site

3.2 Security and Fraud Prevention

Information is analysed to detect multiple account creation, unauthorised access, money laundering, and suspicious transactions. This process is carried out to protect users.

3.3 Customer Support

When you contact us via live chat or email, your information is used to provide fast and accurate assistance. Our support team works 24 hours a day in both Bengali and English.

3.4 Legal Compliance

Retaining information to comply with applicable laws, resolve disputes, conduct financial audits, and ensure compliance with regulatory bodies is part of our legal obligation.

ck44 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared with selected partners in specific circumstances:

4.1 Service Provider Partners

Only the information necessary for service operation is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers (such as PG Soft, Pragmatic Play, Evolution), and technology infrastructure providers. These partners are required to comply with our privacy standards.

4.2 Legal Authorities

Information may be provided to government or law enforcement agencies as part of a court order, legitimate investigation, or legal process. Only the information legally required will be supplied in such cases.

4.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity, but the protections of this policy will remain in effect.

The ck44 website uses cookies and similar tracking technologies. These are stored as small data files in your browser and improve the functionality of the site.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and payment processes. The site cannot function properly without these.
• Functional Cookies: Store your language preferences, session details, and personalisation settings.
• Analytical Cookies: Collect anonymous data to monitor and improve site usage.

5.2 Cookie Controls

Most cookies can be managed or deleted through your browser settings. However, disabling essential cookies may prevent login and payment features from working correctly.

ck44 applies industry-standard technical and procedural security measures to protect user information:

• All data transmission is secured through SSL/TLS encryption
• Passwords are never stored directly — they are kept using high-grade hashing methods
• Financial information is stored in encrypted databases with restricted access controls
• Automated alert systems are active against suspicious access attempts
• Regular security audits and vulnerability assessments are conducted
• Staff access to data is limited based on minimum necessary requirements

Transmitting information over the internet is not entirely without risk, but ck44 is committed to maintaining the highest current protection standards.

Personal information is not kept longer than necessary. Retention periods depend on the type of data and its purpose:

• Active account information: for the entire duration the account remains active
• Financial transaction records: for the period required by law after the last transaction
• Gaming activity logs: determined based on operational requirements
• Closed or banned account information: for a limited period for fraud prevention and legal reasons

At the end of the retention period, information is securely deleted or anonymised.

ck44 provides users with the following rights to ensure control over their own information:

8.1 Right to Access Information

You can request details of the information stored about you at any time. This request can be made to our support team.

8.2 Right to Correct Information

You can request corrections to inaccurate or incomplete information through your account settings or by contacting the support team.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to financial records, fraud prevention, or legal obligations.

8.4 Right to Object to Processing

You have the right to stop marketing communications and to object to specific processing of your information.

8.5 Responsible Gaming Rights

If you feel that your gaming behaviour needs to be controlled, you may request account limits or a voluntary break. Visit our Responsible Gaming page to learn more.

ck44 services are for persons aged 21 years or older only. We do not knowingly collect or process the information of anyone under 21 years of age.

Age verification is in place at registration, and any attempt by someone under 18 or under 21 to create an account will be rejected. If any such information is collected by mistake, it will be deleted immediately.

Some of ck44's technology service providers may process information on servers located outside Bangladesh. In such cases, the following is ensured:

• Encryption is used for any data transfer
• Third-party partners ensure equivalent data protection
• Only the minimum information necessary for service operation is transferred

ck44 may update this privacy policy over time to keep pace with changes in services, technology, or legal requirements. When changes are made:

• The updated date on this page will be changed
• Registered users will be informed of significant changes via email or site notification
• Continued use of the site after a change is considered acceptance of the new policy

Visit our About Us page to learn more about our services and their terms.

If you have any questions, comments, or requests regarding your information rights under this privacy policy, please contact us:

• Live Chat: 24/7 direct support (Bengali and English)
• Email: [email protected]

We aim to resolve all requests as quickly as possible and with full transparency. If you do not receive a satisfactory resolution to your complaint, you have the right to approach the relevant authority.

Visit our FAQ page for answers to common questions — you will find detailed answers to the most frequently asked questions from users.